For small and growing Australian businesses
The expectations have changed. Meeting them shouldn't be complicated.
Psychosocial safety is now a legislative business requirement, and it applies to you, with or without an HR or WHS team. Simpatico brings confidential employee support and a practical, documented way to manage psychosocial risk together in one system.
Two jobs, one system
Supporting your people is essential. It isn't the same as managing psychosocial risk.
Employee support helps someone when they're struggling. Psychosocial safety asks more of the business: identify the workplace hazards, understand the risks, take practical action, and record what you've done. Simpatico brings both together in one system.
Support your people
Help, before things escalate.
- Confidential help, available any time
- There before a struggle becomes a crisis
- Clear pathways to further support when needed
Protect your business
A documented, practical process.
- Survey the recognised psychosocial hazard categories
- Reporting plus a prioritised risk register
- Guide and document management's actions
Why one system
One connected system. Less administration. More confidence.
Instead of sourcing employee support, surveys and WHS advice separately, you get one connected system: engagement, hazard identification, reporting and recommended actions working together. Affordable matters, but the real value is combined capability with far less for you to manage.
Watch · 1 min 47 sec
See how the one system works.
Support, survey, reporting and actions, working together in a couple of minutes.
One system · Simpatico
Employee support
Confidential, conversational, always on
Psychosocial survey
The recognised hazard categories, each cycle
Reporting & risk register
Plain-English findings, prioritised
Recommended actions
Practical next steps, recorded as you act
For the business
Identify. Understand. Respond. Demonstrate.
Simpatico gives you the findings, the priorities and the recommendations. The actions stay yours, recorded as you take them, so the record shows both process and response.
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01
Identify
A short survey covering the recognised psychosocial hazard categories.
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02
Understand
Plain-English findings, clear priorities, and a risk register.
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03
Respond
Recommended practical actions. You record responsibility and what was done.
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04
Demonstrate
Dated reports and the risk register become your record of process and response.
For your people
Private support, without having to call anyone, tell your manager, or wait until things get worse.
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01
Check in privately
In the browser or in Teams, with no app to install and no account to explain.
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02
Talk it through
Conversational guidance for personal or workplace concerns, at their pace.
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03
Connect to further help
When it's needed: GP, psychologist or external support, clearly signposted.
Between surveys: Ask Simpatico, self-assessments and check-ins are always available.
The rhythm
More than a quarterly survey. Support is there whenever a question opens something up.
Quarterly check-ins by default. Each cycle updates participation, support activity, emerging themes, risk trends and recommended next steps, with confidential support always on underneath.
Always on beneath the cycle: confidential employee support, every day of the quarter. It's the safety net that catches what a survey can't.
What it means for you
What Simpatico means for you.
Predictable cost
One subscription, priced by headcount, with no surprise consulting bills.
Effective support
Your people get real help early, before it becomes absence or turnover.
Reduced risk
Hazards surface while they're still fixable, not in a claim.
Confidence
A reasonable, documented process exists, and you can show it.
Low administration
The survey, reporting and register run themselves. No spreadsheet wrangling.
Standard reporting
Consistent, dated reports each cycle, ready for management.
Practical actions
Recommendations you can actually take, sized for your business.
Evidence for management
A record that shows what was found and what was done.
Private access
In the browser, on any device. No one is told you used it.
Anonymity
Reporting is aggregated; your conversations stay yours.
Immediate support
Help the moment something's wrong, not when an appointment frees up.
Clear pathways
If more help is needed, the next step is always visible.
Plans
Simpatico Assist: plans for your team.
What's included in Essentials, Protect and Care.
Essentials
from $4 / employee / mo
Recommended
Protect
from $5 / employee / mo
Care
from $11 / employee / mo
Digital support
Digital employee assistance
Unlimited AI conversations
Psychologist-designed triage
Five support levels
Crisis cutout pathway
Self-help guidance & resources
Compliance & risk reporting
Quarterly psychosocial check-ins
14 common hazard categories
Aggregated risk reporting
Risk register
Recommended actions
Quarterly review cycle
Counselling & care access
Counselling access pathway
Pooled annual session allowance
Booking link after triage
Aggregate utilisation reporting
Additional sessions available (billed at retainer rate)
Scroll the table sideways to compare plans →
Specialist support network
Critical incident response · Manager coaching · Leadership coaching · Financial wellbeing · Sleep coaching · Family counselling · Partner services
Every plan starts with always-on digital support. Real specialists step in when your team needs more.
Two months
The 60-day pilot costs exactly two months of your selected plan, nothing extra.
Keep going
Many decide at the 30-day review. Continue any time, and the pilot becomes months one and two of a 12-month subscription.
Monthly after
The remaining ten months are billed monthly. No lock-in beyond the year.
Managing multiple sites, or need something more custom? Ask us about Enterprise.
Trust, privacy and evidence
Built to be trusted by employees and employers.
- Psychologist-led governance: Dr Simon Kinsella, Co-Founder & Chief Science Officer
- Employers never see individual conversations
- Aggregated, de-identified reporting only
- Minimum reporting thresholds protect anonymity in smaller teams
- Microsoft Azure security, hosted onshore in Australia
Proven engagement
9,500+
support conversations across Australian deployments
94%
satisfaction in high-sensitivity, anonymous settings
~3×
more hidden distress disclosed than traditional channels
When support is genuinely private, people use it. That's what makes the risk picture real, for a 60-person business as much as a 6,000-person one.
“These are people who'd never call a helpline. With Simpatico we saw 3× the engagement of our previous EAP, without anyone changing how they work.”
Service Manager, Field Service business
Common questions
Straight answers before you commit.
Your EAP supports the people who call it. Simpatico adds the part an EAP was never built for: identifying hazards across the whole team, a documented risk process, and everyday support for the people who'd never make that call. They work alongside each other.
You don't need one to start. Every plan includes always-on confidential digital support and clear pathways to further help, and Care adds a counselling access pathway with a pooled annual session allowance.
Essentials is always-on digital support: unlimited AI conversations, psychologist-designed triage and a crisis cutout pathway. Protect adds the compliance layer: quarterly psychosocial check-ins across the 14 common hazard categories, aggregated risk reporting, a risk register and recommended actions. Care adds human counselling, with a pooled annual session allowance, booking after triage, and aggregate-only utilisation reporting.
No. Employers never see individual conversations. Reporting is aggregated and de-identified, and minimum reporting thresholds protect anonymity even in smaller teams.
It gives you a practical, documented process: hazards surveyed, risks understood, actions recommended and recorded. That helps you demonstrate a reasonable process. No tool can guarantee compliance, and you should be wary of any that claims to.
Days, not months. There's no app to deploy and no integration required. Employees access it in the browser or in Teams. You provide a team list and a launch message; standard onboarding covers the rest.
The structured check-in runs quarterly by default. Between cycles, support, self-assessments and Ask Simpatico are always available.
Support your people. Protect your business. Start simply.
Transparent pricing, standard onboarding, and no commitment beyond the 60-day pilot.