For enterprise safety, risk & people leaders
You already have the systems. You're still missing the signal.
Your EAP, HRIS and safety platforms weren't built to surface psychosocial risk, and the workers most exposed are the ones they never reach. Simpatico adds the early-intervention and visibility layer your WHS obligation now requires, without replacing anything you run.
Where visibility breaks down
In a workforce of 1,000, most of your risk is invisible.
Around 200 will face a mental health challenge this year. Only about 40 will ever engage with formal support. The remaining ~160 stay outside every system you have: the highest-risk cohorts, in the roles least likely to speak up. The cost surfaces later as a claim, an incident, or a resignation.
The organisational blind spot, where the duty holder's exposure actually sits.
Sources: 1-in-5, Productivity Commission Mental Health Inquiry (2020) · 3–5%, EAP Association of Australia
The real problem
This isn't a support problem. It's a visibility problem.
Most enterprises already fund EAPs, training and wellbeing programs, and assume psychosocial risk is handled. It isn't. Support helps the person who asks. Risk management means seeing the hazard across the whole workforce, acting on it, and being able to demonstrate to a regulator what you did.
Providing support is no longer enough.
Watch · 4 min 25 sec
See the visibility problem, and what closes it.
How Simpatico surfaces the psychosocial risk your current systems never see.
Traditional support programs
Psychosocial risk management
Support people who ask for help
Identify risk before people ask
Point-in-time visibility
Continuous visibility
Individual focus
Workforce focus
Limited organisational insight
Actionable organisational insight
Reactive
Proactive
Difficult to demonstrate process
Supports demonstrable process
The hidden cost iceberg
Claims are only the smoke.
Accepted claims and rising premiums are the visible cost. Beneath them: absenteeism, presenteeism, turnover, extended return-to-work, lost productivity. Most never becomes a claim. All of it costs the business.
3× longer
psychological injury claims run over three times longer than physical ones (Safe Work Australia / Monash)
Visible costs
Hidden costs
Most mental health costs are hidden. Many never become a claim, but still cost the business.
Where Simpatico sits
Before EAP. Before claims. Before escalation.
Simpatico sits at the front end of psychosocial risk: an anonymous, low-friction entry point where earlier engagement creates earlier visibility. It's not an EAP. It's the layer that lets you see risk earlier and act with confidence.
Psychosocial risk often starts invisible
Many employees do not raise issues early through formal support channels.
Simpatico
Early engagement and psychosocial risk visibility layer
Employees reach the right support
Self-help · Internal support · GP / clinical · EAP / counselling · External services
Employers see de-identified insight
Emerging risks · Common themes · Cohort trends · Psychosocial reporting · Evidence for action
Integration, not replacement. It sits alongside the systems you already run.
Intervention timing
The gold standard: early intervention, before crisis.
Support needs to be delivered at the stage where outcomes are best, costs are lowest, and risk is reduced.
How it works
Identify. Understand. Respond. Demonstrate.
Simpatico captures early signals through engagement, maps them to the recognised psychosocial hazards, routes workers to the right support, and produces the documented process a regulator now expects, as defined in WHS legislation.
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01
Identify
Emerging risks
Anonymous, non-judgemental conversations surface signals your systems never see.
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02
Understand
Visibility through engagement
Signals mapped to the recognised hazards, by cohort, site and trend.
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03
Respond
Appropriate support pathways
Routes to EAP / counselling, GP / clinical, internal support, self-help.
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04
Demonstrate
Practical psychosocial process
Earlier visibility, better-informed decisions, compliance auditability.
Why engagement is the compliance lever
Every compliance step depends on engagement.
WHS obligations require you to identify hazards, assess risk, and implement controls. Each depends on employees actually engaging. You can't identify what you can't see.
Identify hazards
Low engagement means hazards stay hidden until they surface as incidents or claims.
Assess risk
Risk assessment requires signal data from employees. Without input, assessment is incomplete.
Implement controls
Incomplete visibility leads to poorly targeted controls, and uncertainty about whether they work.
The proof
5–6×
the engagement of a traditional EAP
By sector
Tuned to the risk your workforce actually carries.
The psychosocial hazards in a mine aren't the hazards on a logistics floor. Simpatico's engagement model adapts to the sector-specific realities of safety-critical work.
Construction
High-risk environments, subcontractor churn, and a strong stigma against speaking up.
Mining
Isolation, fatigue and incident exposure across remote and shift-based crews.
Manufacturing
Repetitive high-pressure shift work, injury risk, and thin on-site support.
Logistics
Shift fatigue, lone work and time pressure across distributed sites.
Utilities
Dispersed field crews, on-call load, and exposure to critical incidents.
Transport
Long-haul isolation, fatigue management, and safety-critical decision fatigue.
High-status professionals
Reputation risk and confidentiality concerns keep distress invisible, even at senior levels.
High-tech & knowledge work
Always-on delivery pressure, chronic cognitive load, and distributed teams where strain is easy to hide.
De-risking adoption
Enterprise ready by design.
The IT, privacy, procurement and risk questions, answered upfront.
Anonymity built in
Structural, not a policy setting. Individual identity cannot be reconstructed from reporting data.
No open-internet data
The AI operates solely on psychologist-curated content. It never scrapes or uses open internet sources.
Microsoft procurement
Acquired via your existing Microsoft contracts. No need to establish a new vendor.
Encryption
All data encrypted at rest and in transit. No conversation data is ever stored in plain text.
Microsoft Azure hosting
Hosted entirely on Azure: onshore, compliant, and within your existing security perimeter.
No individual data access
No employer, manager, IT team or Simpatico admin can read individual conversations.
Built with Microsoft
In Teams. On the marketplace. Through your existing agreement.
Simpatico was co-developed with Microsoft and is available on the Microsoft commercial marketplace, deployable inside Microsoft Teams, procured through the Microsoft agreement your organisation already holds, and hosted on Azure within your security perimeter. Or run it fully standalone in the browser, no Teams required.
“Within weeks, our crew were checking in and doing confidential self-assessments, something we'd never seen before.”
HSE Manager, Construction business
The pilot · a low-risk way to start
At least 2× improvement in early engagement, or you don't pay.
A contained 60-day pilot: no system replacement, no complex integration, deployable via Microsoft Teams or browser, and reversible. Baseline agreed up front; success measured on early help-seeking, not downstream EAP utilisation. Structured in two moments: a decision review at day 30 — real engagement counts, aggregated themes, and your populated risk register — and the guarantee determined at day 60, when the full picture is in.
Book a Pilot ConversationSee it work inside your own stack.
A pilot shows you Simpatico's engagement and your psychosocial risk picture, in your environment, alongside the systems you already run.