Psychosocial risk · workforce visibility
Most psychosocial risk stays invisible until it's expensive.
Your support programs only see the few who ask for help. The risk sitting outside them is unseen, unmanaged, and now a board-level duty. It surfaces later as a claim, an incident, or a resignation. Simpatico is how you see it earlier, and act before it escalates.
5–6×
the engagement of a traditional EAP
Three Australian pilots, 2026. Substantiated by 9,500+ support conversations and 94% satisfaction.
The organisational blind spot
In a workforce of 1,000, most risk never reaches you.
Around 200 of them will face a mental health challenge this year. Only about 40 will ever engage with formal support. The rest stay invisible to every system you have: the ones under the most pressure, in the roles least likely to speak up. The cost surfaces somewhere else.
Your workforce
1,000
Will experience a mental health challenge this year (1 in 5)
~200
Will ever engage with formal support (3–5%)
~40
Invisible to every system you have
~160
Unlikely to ever appear through traditional support channels. A significant organisational blind spot.
Sources: 1-in-5, Productivity Commission Mental Health Inquiry (2020) · 3–5%, EAP Association of Australia
“We'd had an Employee Assistance Program (EAP) in place for years, and to our knowledge, nobody had used it. Simpatico has been completely different. We're seeing employees engage who previously weren't seeking support, with Successful Intervention Points (SIPs) already reaching 12.5% of our workforce. For the first time, we have confidence that people who might never have asked for help are getting support early.”
Louise Quelch
Head of People and Culture, M3 Logistics
Successful Intervention Points (SIPs): instances where an engaged employee is successfully guided to support or an early intervention, an outcome measure, distinct from overall engagement.
The category distinction
Providing support isn't the same as managing risk.
Most organisations already fund EAPs, training and wellbeing programs, and assume the problem is handled. But support helps the person who asks. Psychosocial risk management means seeing the hazard across your whole workforce, acting on it, and being able to show a regulator what you did.
Since December 2025, that's not best practice. It's an enforceable duty, and it sits with the board.
Traditional EAP
- Waits for the person to ask
- Reaches the ~3–5% who self-refer
- Individual support, no workforce view
- Nothing to show a regulator
Simpatico
- Reaches out with anonymous check-ins
- Engages the people who never self-refer
- Maps signals to the recognised hazards
- A demonstrable process for the board
The hidden cost
Claims are only the part you can see.
Accepted claims and rising premiums are the visible cost. Beneath them sits far more: absenteeism, presenteeism, turnover, extended return-to-work, lost productivity across affected teams. Most of it never becomes a claim. All of it costs the business.
Above the line · visible
Accepted claims
Premium pressure
Legal escalation
Beneath it · hidden
Absenteeism
Presenteeism
Churn
RTW drag
Productivity loss
Most of the cost sits below the waterline: unmeasured, unmanaged, and growing until it surfaces as the part you can see.
How Simpatico works
Engagement is what turns invisible risk into something you can act on.
Simpatico meets workers where they are: an anonymous, low-friction check-in that the people who avoid traditional support will actually use. It identifies risk signals, maps them to the recognised psychosocial hazards, and routes workers to the right support, without replacing clinical care. The result is a live, workforce-level view of psychosocial risk, and the evidence a regulator now expects.
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01
Identify
Anonymous engagement surfaces the risk signals your systems never see.
-
02
Understand
Signals are mapped to the recognised psychosocial hazards, by cohort and site.
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03
Respond
Workers are routed to the right support pathway; leaders see where to act.
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04
Demonstrate
A de-identified, audit-ready record of what you knew and what you did.
Solutions
One platform. Built for how you already work.
Whether you're integrating into an existing stack, standing it up from scratch, or bringing it to your clients, there's a path built for you.
Credibility
Clinically grounded. Already in production.
Simpatico is live and in production, proven through pilots and operating in Australian workplaces today. The clinical framework is led by Co-Founder & Chief Science Officer Dr Simon Kinsella: evidence-based, safe, and designed to guide, never diagnose.
Meet the team & clinical oversight
“Guides, never diagnoses. That boundary is the whole design, and it's what makes the system defensible.”
See what your workforce isn't telling you.
A pilot is the fastest way to see Simpatico's engagement, and your psychosocial risk picture, in your own organisation.